Faq

Ans. Yes, we prioritize ethical sourcing practices. We carefully select our diamonds from trusted suppliers who adhere to strict ethical guidelines. We ensure that our diamonds are conflict-free and obtained responsibly, promoting fair trade and sustainable practices in the diamond industry.

Ans. Absolutely! We offer customisation options to help you create a unique piece of jewellery that reflects your personal style. Our skilled artisans and designers will work closely with you to bring your vision to life. Contact our customer service team for more information on our customisation services.

Ans. We offer secure and insured shipping for all orders. Our shipping options include domestic and international delivery. The shipping cost and estimated delivery time will be provided during the checkout process. Rest assured, we take the utmost care in packaging and handling to ensure your order reaches you safely.

Ans. Yes, we understand that customer satisfaction is paramount. We offer a 15-day return policy for eligible products. Please refer to our Return Policy section for more details on the process and requirements. Additionally, we also provide a lifetime exchange policy, allowing you to upgrade or exchange your jewellery for new designs.

Ans. Our dedicated customer support team is available to assist you with any queries or concerns. You can reach us via email at support@betterdiamonds.in or by calling +91-9355888801. We strive to provide prompt and helpful assistance to ensure a seamless shopping experience.

Ans. Yes, we offer jewellery maintenance and repair services to help you keep your precious pieces in excellent condition. Our skilled craftsmen can handle a range of services, including resizing, re-polishing, and cleaning. Contact our customer service team for more information on our jewellery care services.

Ans. A: Buying certified diamonds ensures transparency and provides you with valuable information about the diamond's quality and authenticity. Certified diamonds have undergone a thorough examination by independent gemological laboratories like IGI or GIA, guaranteeing their grading accuracy. This certification acts as a reliable verification of the diamond's characteristics, such as cut, color, clarity, and carat weight. It gives you confidence in your purchase and allows you to make an informed decision.

Ans. Certification plays a crucial role in the diamond industry. It serves as an unbiased assessment of a diamond's quality and authenticity. A certified diamond has been evaluated by expert gemmologists who use standardised grading criteria. This certification provides you with essential details about the diamond's attributes, allowing you to compare and evaluate diamonds objectively. It ensures that you are receiving the quality and value you expect from your diamond purchase. Moreover, certification is vital for insurance purposes and helps in establishing the diamond's provenance and value.

Ans. No, Better Diamonds offers free shipping and delivery on all orders. Enjoy your purchase, no extra cost!

Ans. Yes, all of our jewellery here at Better Diamonds is real and certified to be of good quality and authentic. We ensure that every piece conforms to the highest standards.

Ans. If you don't like the jewellery you ordered, then you may return it within 30 days for a refund or exchange, so long as it's in its original condition. Terms apply.

Ans. Items may be returned or exchanged within 30 days under our Easy Return/Exchange Policy. Products should be in their original state, unworn, and with the original packaging.

Ans. Yes, our pendants do come with a chain included. Actually, each pendant is perfectly matched with a chain to suit the design of the pendant, ready to be worn.

Ans. Yes, you can start a return online via our website. You simply need to log into your account and then follow the return instructions; we'll take it from there.

Ans. You can always track your order with the email sent, which contains a tracking number. Just input this on our website or on the carrier's site to track your shipment.

Ans. Yes, all jewellery purchases with Better Diamonds come under warranty. This warranty covers defects in manufacture and makes it possible to preserve your piece in perfect condition.

Ans. In case of a bad fit, you can contact us with the view of having it resized. We resize your rings to fit perfectly on your fingers. Refer to our return policy.

Ans. GIA Certified Diamonds are examined by the Gemological Institute of America, proving the accuracy of grading in cut, colour, clarity, and carat weight for both authenticity and quality.

Ans. Indeed, cultured diamonds, just like any natural diamond, are graded and certified. They go through intense evaluation in terms of cut, colour, clarity, and weight in carats.

Ans. Lab-created diamonds are gorgeous and of great quality, like the naturally mined ones, but at a more affordable price. They are cherished for their size, cut, colour, and clarity—the same way natural diamonds are.

Ans. Treat your lab-created diamonds like any other diamond. Clean regularly with a soft cloth and mild soapy water, then store them separately in a jewellery box to avoid scratching.

Ans. Whereas lab-grown diamonds are generally more affordable, they may not hold their value as well in the long term. They're primarily treasured for their beauty and their ethical sourcing, rather than as an investment.

Ans. Absolutely! Lab-created diamonds are gaining ground in the market as an option for an engagement ring, offering the same sparkle and hardness but often at a fraction of the cost of mined diamonds.

Ans. They’re eco-friendly, conflict-free, and cost up to 40% less than mined diamonds. Plus, they offer the same sparkle and durability.

Ans. Lab grown diamonds are made using either High Pressure High Temperature (HPHT) or Chemical Vapour Deposition (CVD) methods. Both mimic the natural formation process of diamonds.

Ans. Yes, lab grown diamonds typically cost 30–50% less. This makes them a more budget-friendly option with the same look and feel.

Ans. They're less expensive because they don't involve mining, have a shorter supply chain, and are produced more efficiently.

Ans. No, lab grown diamonds retain their sparkle and clarity forever. They are as durable and timeless as natural diamonds.

Ans. Always buy from reputable retailers offering certification, return policies, and customer reviews. Transparency ensures a secure purchase.

Lab grown diamonds are real diamonds, unlike moissanite or synthetic imitations. Moissanite, while beautiful, has different optical properties.

Yes, lab grown diamonds are graded for colour and clarity just like natural ones. They follow the same 4Cs standard.

Yes, lab-grown diamonds generally cost less than mined diamonds. The price difference can be significant, sometimes as much as 60-90% cheaper. There are a few reasons for this:

Manufacturing Process: Lab-grown diamonds are made in controlled environments using advanced technology. This process is faster and less resource-intensive than mining, which requires digging deep into the earth, extracting the diamonds, and transporting them to processing facilities.

Supply and Demand: Natural diamonds are rarer, and their supply is limited. The process of mining diamonds takes a lot of time and effort, which drives up the cost. Lab-grown diamonds, on the other hand, can be produced in large quantities without depleting natural resources, which makes them more affordable.

Labor Costs:Mining diamonds involves a lot of manual labor, sometimes in challenging or dangerous conditions, which adds to the cost. In contrast, lab-grown diamonds are created in laboratories where the process is more automated.

No Middleman Markup: Lab-grown diamonds typically bypass many of the traditional markups that come with mined diamonds. Since they’re produced directly by companies in labs, the pricing structure is often simpler and more transparent.

That said, even though lab-grown diamonds are cheaper, they still have the same physical and chemical properties as mined diamonds, so their value is based on factors like size, cut, color, and clarity—just like natural diamonds.

If you’re shopping for one, this price difference can be a big selling point, especially if you want a larger or higher-quality diamond for a lower price.

Lab-grown diamonds are just as durable as natural diamonds. In fact, they are virtually identical in terms of hardness, toughness, and overall durability. Both types of diamonds score a 10 on the Mohs scale of hardness, which is the highest rating. This means they are extremely resistant to scratching and will maintain their shine and brilliance over time.

Durability Factors: Hardness: This refers to the diamond's ability to resist scratching. Since lab-grown diamonds are chemically the same as natural diamonds, they are just as hard. You’d need a substance harder than a diamond to scratch it, which is incredibly rare.

Toughness: While diamonds are hard, they are not necessarily the toughest material—they can be brittle if struck in the wrong way (e.g., dropped on a hard surface). Both lab-grown and mined diamonds have the same level of toughness, so they can break or chip if hit with enough force.

Long-Term Wear: Lab-grown diamonds will withstand years of daily wear without losing their sparkle. Their brilliance comes from the way light reflects off the facets, and this remains intact over time if properly cared for.

Resistant to Tarnishing: Diamonds don’t tarnish or corrode over time, whether they’re lab-grown or mined. So, your lab-grown diamond will continue to look beautiful with minimal maintenance.

The only difference you might find between a lab-grown and a mined diamond is the potential for inclusions (tiny internal imperfections). But these inclusions aren’t likely to affect durability. Proper care (like avoiding sudden impacts and keeping your diamond clean) will keep either type looking great for generations.

Yes, lab-grown diamonds can be certified in the same way as natural diamonds. The certification process for both types of diamonds is very similar and typically involves assessing the 4 Cs: Cut, Color, Clarity, and Carat weight. However, there are some key differences in the certification details for lab-grown diamonds:

Certification Process: Natural Diamonds: When you buy a natural diamond, it's typically certified by one of the leading gemological organizations like the Gemological Institute of America (GIA), American Gem Society (AGS), or International Gemological Institute (IGI). The certification ensures the diamond's quality based on the 4 Cs.

Lab-Grown Diamonds: Lab-grown diamonds can also be certified by the same organizations, but the certificate will explicitly state that the diamond is synthetic or lab-created. For example, GIA has a specific lab-grown diamond report that mentions the diamond’s origin, confirming it's grown in a lab rather than mined from the Earth.